Diana Underwear is a premium brand offering a wide range of comfortable and stylish underwear for women. Our products are designed with high-quality materials to ensure the best fit and durability.

The Diana online shop is the only place online where you can buy genuine Diana items.

Please be assured that we consider all of the information you share with us to be private and confidential. At no point will we share rent, or sell your personal information.

For further details, please read the Diana terms and conditions statement. To register as a user of Diana, we ask you to provide us with your name, mailing address, and email address. We may use these details to inform you of new goods and services via email. If you do not wish to receive such emails, please update your account preferences by clicking on 'My Account' and 'Manage Preferences'. To process credit card orders online we require additional information including your billing address, shipping address, telephone number, credit card number, and credit card expiration date. We will only use your billing and credit card information to process your order and inform you of its delivery. Please note that Diana does not keep any of your details on our website, and therefore these details are protected from any breach of security.

Navigational information is used only for internal purposes to enhance the customer shopping experience and site usability and will not be shared with any outside parties.

To place an order, simply browse our collection, select your desired items, choose your size and color, and click "Add to Cart." Once you've added all your items, proceed to checkout to complete your purchase.

We accept all major credit cards, PayPal, and other secure payment methods provided at checkout.

It may be possible to cancel an item(s) or change it to a different size depending on the status of your order. Please note, we are unable to accept any cancellation or modification once an order has been dispatched. We pack and ship orders daily so cannot guarantee your requests can be made. If you need to make any amendments to your purchase, please email our Customer Care team HERE as soon as possible and we’ll see what we can do.

We offer standard and expedited shipping options. Shipping times and costs will be calculated at checkout based on your location.

Yes, we ship internationally. Shipping rates and delivery times vary depending on the destination.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

If you know exactly what you are looking for, you can search our online store by product category under the Shop menu, or by collection under the Collections menu. Once you have selected your desired category or collection you can filter the listings further using the options on the left of the page. Throughout the site, there is also a search function in the top left-hand corner, which can be used to look for products using keywords.

You can find the right size using our Size Guide HERE

We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, please email us HERE so we can urgently review the matter for you! When you get in touch with us, please provide your order number and photographs of your item. Please be aware that items that have been damaged as a result of normal wear and tear, by accident, or your misuse, will not be considered faulty.

All payments are 100% secure and all information exchanged to process the payment is encrypted by SSL. Currently, we accept Virtual Accounts (Bank Transfers), Credit/Debit Card, E-wallet & QR Codes, and Direct Debit

Within 15 minutes of placing your order, you will receive an order confirmation email.

Duties and taxes are set by the customs authorities of the respective destination country, and they will be charged at checkout. Once your order has been paid for you, there will be no additional charges.

You will be charged for tax and duties at check out, there will be no additional costs to you once your order has been placed. 

Canada

Duty and taxes will be collected on all orders over CAD 20. Canada charges federal and state taxes.

Europe

Every order going to the EU is subject to tax. Duty will be collected on orders EUR 150 and over.

UK

Every order going to the UK is subject to tax. Duty will be collected on orders EUR 150 (Customs duties) GBP 15 (VAT) and over.

US

Duties may be collected on certain order. The US doesn’t charge federal taxes. Instead, it has state-specific sales tax laws that apply to business-to-consumer shipments. Depending on your location, dianaintimates.com is required to collect sales tax on every order.

AU

As outlined by the law, dianaintimates.com is required to register, collect, and remit GST to the Australian Taxation Office. Please see here for more information.

Orders under AU 1,000 - GST and fees are due

Orders over AU 1,000 - Duty, GST, and fees are due

Singapore

Every order going to the SG is subject to tax. Duty will be collected on orders SGD 400 and over.

Malaysia

Every order going to the MY is subject to tax. Duty will be collected on orders RM 135 and over.

If you’ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.

We use DHL-Express (https://www.dhl.com/) for all overseas shipping.

Estimated Delivery Times

South East Asia: 3-5 Working Days

Japan, Korea, South Asia: 3-5 Working Days

USA, Canada: 3-5 Working Days

Australia: 4-8 Working Days

Europe: 4-8 Working Days

Middle East: 4-10 Working Days

Rest of the world: 4-10 Working Days

Remote area: DHL using third party 10-15 Days

*Processing time may be extended during holidays, launches/ re-stocks, limited-edition release, promotions and shipping may take a longer lead time than usual for a remote postal code or rural area. Estimated delivery times serve as guidelines and do not take into account delays caused by payment authorization, customs clearance processes or other unforeseen events we do not take responsibility for.

We are unable to ship to PO Boxes and the following countries: Russia, China, Hong Kong, Ukraine, Saudi-Arabia, Maldives, certain countries in Africa & the Pacific.

Yes. Once your order is dispatched, you will receive a unique tracking number by email with this tracking number you can check the current status of your shipment. You can track your shipment by clicking HERE. Alternatively, you can email our team HERE

Currently due to hygienic purposes, all merchandise acquired through online purchases including innerwear, underwear, briefs, panty, lingerie, shapewear, bodysuit, swimwear, activewear, and bras can’t be exchanged/refunded.