Diana Underwear is a premium brand offering a wide range of comfortable and stylish underwear for women. Our products are designed with high-quality materials to ensure the best fit and durability.

Discover authentic Diana products at our official store and select marketplace partners such as Zalora and Shopee.

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

To place an order, simply browse our collection and select your desired items based on your size and color preference. For a more detailed guide, please follow our step-by-step ordering instructions: How to Order.

We accept Visa, MasterCard, Virtual Accounts, Over-the-counter payment, E-wallet, and PayLater. For more information: Payment Methods

It may be possible to cancel an item(s) or change it to a different size depending on the status of your order. Please note, we are unable to accept any cancellation or modification once an order has been dispatched. We pack and ship orders daily so cannot guarantee your requests can be made. If you need to make any amendments to your purchase, please email our Customer Care team HERE as soon as possible and we’ll see what we can do.

We partner with Sicepat Indonesia to provide reliable, fast delivery across Indonesia, including express service within Jabodetabek. For full details: Shipping & Delivery.

Yes, we offer international shipping. However, please note that there are shipping restrictions to the following destinations: Russia, China, Hong Kong, Ukraine, Saudi Arabia, Maldives, and certain countries in Africa and the Pacific. For more details: Shipping & Delivery.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use it to track your order on the carrier's website.

If you know exactly what you are looking for, you can search our online store by product category under the Shop menu, or by collection under the Collections menu. Once you have selected your desired category or collection you can filter the listings further using the options on the left of the page. Throughout the site, there is also a search function in the top left-hand corner, which can be used to look for products using keywords.

You can find your perfect fit by referring to our Size Guide which provides detailed measurements to help you choose the right bra size.

We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, please email us HERE so we can urgently review the matter for you! When you get in touch with us, please provide your order number and photographs of your item. Please be aware that items that have been damaged as a result of normal wear and tear, by accident, or your misuse, will not be considered faulty.

All payments are 100% secure and all information exchanged to process the payment is encrypted by SSL. Currently, we accept Virtual Accounts (Bank Transfers), Credit/Debit Card, E-wallet & QR Codes, and Direct Debit

Within 15 minutes of placing your order, you will receive an order confirmation email.

Duties and taxes are set by the customs authorities of the respective destination country, and they will be charged at checkout. Once your order has been paid for you, there will be no additional charges.

You will be charged for tax and duties at check out, there will be no additional costs to you once your order has been placed. 

Canada

Duty and taxes will be collected on all orders over CAD 20. Canada charges federal and state taxes.

Europe

Every order going to the EU is subject to tax. Duty will be collected on orders EUR 150 and over.

UK

Every order going to the UK is subject to tax. Duty will be collected on orders EUR 150 (Customs duties) GBP 15 (VAT) and over.

US

Duties may be collected on certain order. The US doesn’t charge federal taxes. Instead, it has state-specific sales tax laws that apply to business-to-consumer shipments. Depending on your location, dianaintimates.com is required to collect sales tax on every order.

AU

As outlined by the law, dianaintimates.com is required to register, collect, and remit GST to the Australian Taxation Office. Please see here for more information.

Orders under AU 1,000 - GST and fees are due

Orders over AU 1,000 - Duty, GST, and fees are due

Singapore

Every order going to the SG is subject to tax. Duty will be collected on orders SGD 400 and over.

Malaysia

Every order going to the MY is subject to tax. Duty will be collected on orders RM 135 and over.

If you’ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.

Currently due to hygienic purposes, all merchandise acquired through online purchases including innerwear, underwear, briefs, panty, lingerie, shapewear, bodysuit, swimwear, activewear, and bras can’t be exchanged/refunded.